Find quick answers to common questions about IPComms services, setup, billing, and technical support.
IPComms is a business communications provider offering SIP Trunking and Hosted PBX services. We provide reliable, affordable voice connectivity for businesses of all sizes, from small offices to large call centers.
SIP Trunking provides voice connectivity to your existing phone system (like FreePBX, 3CX, or Asterisk). You manage the PBX, we provide the phone lines.
Hosted PBX is a complete cloud phone system. We host everything - you just plug in phones or use softphones. Ideal if you don't want to manage your own PBX.
IPComms is headquartered in Kennesaw, Georgia, USA. Our infrastructure is distributed across multiple data centers for redundancy and low latency.
Yes! We offer a free trial so you can test our service quality before committing. Contact our sales team to get started with your trial.
IPComms SIP Trunking works with any standards-compliant SIP device or PBX, including:
Server: sip.ipcomms.net
Port: 5060 (UDP/TCP) or 5061 (TLS)
Codecs: G.711u, G.711a, G.729
DTMF: RFC 2833
Your specific credentials are available in your customer portal after signup.
There's no hard limit on concurrent calls. Your plan determines how many channels you have, and you can scale up at any time. For high-volume call centers, we offer unlimited channel plans.
Yes! We fully support TLS for signaling encryption and SRTP for media encryption. Use port 5061 for TLS connections.
Any SIP-compatible phone works with our Hosted PBX. Popular options include:
Our Hosted PBX includes:
Yes! You can use softphone apps like Zoiper or Groundwire on your iOS or Android device. Your mobile phone becomes an extension of your office phone system.
Yes! We support number porting from most carriers. The process typically takes 7-10 business days for local numbers and 2-4 weeks for toll-free numbers. Your service continues uninterrupted during the port.
Local DIDs start at $2/month, toll-free numbers start at $3/month. Per-minute rates for calls vary by plan. Visit our pricing page for details.
Yes! You can customize your outbound caller ID name (CNAM) through your customer portal. CNAM updates typically take 24-48 hours to propagate across carrier networks.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers. Payments are processed securely through Stripe.
No long-term contracts required. Our services are month-to-month. You can cancel with 30 days notice, and we'll help you port your numbers to another provider if needed.
We use a prepaid balance model. You add credit to your account, and calls are deducted in real-time. You can set up auto-recharge to automatically add credit when your balance is low.
Yes! Monthly invoices and receipts are automatically generated and available for download in your customer portal. You can also set up email notifications for billing events.
We guarantee 99.99% uptime for our voice services. Our infrastructure is distributed across multiple data centers with automatic failover. See our SLA for details.
Common causes of call quality issues include:
Contact our support team and we'll help diagnose and resolve any quality issues.
Yes! E911 service is available for all phone numbers. You can register your physical address in the customer portal so emergency responders know your location when you dial 911.
You can reach our support team:
Support is available Monday-Friday, 9 AM - 5 PM EST.
Our team is here to help. Contact us for personalized assistance with your business communications needs.