Welcome to IPComms!
Your account is ready. This guide will help you configure your devices and start making calls in minutes.
1. Account Setup
When you signed up for IPComms, we automatically created your account with:
- Your SIP Domain - A unique domain for your account (e.g.,
abc1234.s1.ipcomms.net) - Extensions - Phone lines for your team members
- Phone Numbers (DIDs) - Your inbound phone numbers
2. Your SIP Credentials
To configure any phone or softphone, you'll need these settings from your Customer Portal:
SIP Settings
| SIP Server / Domain | [your-subdomain].s1.ipcomms.net |
| Username | [extension number] (e.g., 100, 101) |
| Password | Found in your portal under Extensions |
| SIP Port (Standard) | 5060 (UDP) |
| SIP Port (Secure/TLS) | 5061 (TCP/TLS) |
| Transport | UDP, TCP, or TLS |
Where to find your credentials: Log in to portal.ipcomms.net, go to PBX → Extensions, and click on an extension to view its SIP credentials.
3. Configure Your Device
Choose your device type to get specific setup instructions:
Softphone Apps
Zoiper, Linphone, MicroSIP, Jitsi, Groundwire
Desk Phones
Yealink, Polycom, Grandstream, Cisco
4. Making Calls
Once your device is registered, you can make calls using E.164 format:
Dialing Examples
| Call Type | How to Dial |
|---|---|
| US/Canada Local | +1NPANXXXXXX (e.g., +14045551234) |
| US/Canada Toll-Free | +1800XXXXXXX (e.g., +18005551234) |
| International | +[country code][number] |
| Internal Extension | [extension] (e.g., 101) |
5. Adding Usage Credit
IPComms uses a prepaid balance for call charges. To add credit:
- Log in to portal.ipcomms.net
- Go to Billing → Add Credit
- Select an amount or enter a custom amount
- Complete the payment
Your balance is shown in the dashboard and header. You can also enable Auto-Recharge to automatically add credit when your balance falls below a threshold.
6. Next Steps
Now that you're set up, explore these features in your portal:
- Call Routing - Configure where your phone numbers ring
- Voicemail - Set up voicemail-to-email
- IVR / Auto-Attendant - Create a phone menu for callers
- Ring Groups - Ring multiple extensions simultaneously
- Call History - View detailed call records