Acceptable Use Policy

1. Prohibited Activities

You may not use IPComms services for:

Illegal Activities

• Any activity that violates federal, state, or local laws
• Fraud, identity theft, or deceptive practices
• Threatening, harassing, or stalking others
• Distribution of illegal content
• Money laundering or terrorist financing

Spam and Unsolicited Communications

• Unsolicited bulk voice calls (robocalls)
• Unsolicited bulk SMS/MMS messages
• Violations of the Telephone Consumer Protection Act (TCPA)
• Violations of the CAN-SPAM Act
• Auto-dialing without proper consent

Network Abuse

• Denial of service attacks (DoS/DDoS)
• Toll fraud or service theft
• Unauthorized access to systems or networks
• Traffic pumping or artificial inflation schemes
• Spoofing caller ID for fraudulent purposes
• SIP scanning or brute force attacks

Content Violations

• Child exploitation material
• Obscene or indecent content in violation of law
• Defamatory or libelous communications
• Intellectual property infringement

2. Caller ID Requirements

You must comply with all FCC caller ID rules:

• Caller ID must accurately identify you or your business
• You may not spoof caller ID to defraud or cause harm
• You must have authorization to use any displayed number
• Caller ID name (CNAM) must be accurate and not misleading

3. STIR/SHAKEN Compliance

IPComms participates in the STIR/SHAKEN framework to combat illegal robocalls. Outbound calls are signed with attestation levels based on your verified identity and number authorization.

• Full attestation (A): You are verified and authorized for the number
• Partial attestation (B): You are verified but number origin unknown
• Gateway attestation (C): Call originated from gateway

4. SMS/MMS Requirements

Business messaging must comply with:

• TCPA consent requirements
• CTIA messaging guidelines
• Carrier-specific policies
• 10DLC registration requirements
• Opt-out mechanisms must be honored immediately

5. Fair Use

Services are intended for normal business telecommunications use. We reserve the right to limit or suspend service for:

• Extremely high call volumes inconsistent with typical business use
• Extended duration calls suggesting line monitoring
• Usage patterns suggesting reselling without authorization
• Calls to high-cost international destinations at unusual volumes

6. Security Responsibilities

You are responsible for:

• Securing your SIP credentials and not sharing them
• Using strong passwords for all accounts and extensions
• Implementing proper firewall rules for SIP traffic
• Monitoring your account for unauthorized use
• Reporting suspected security breaches immediately

7. E911 Compliance

You must:

• Register accurate location information for all DIDs
• Update location information when it changes
• Comply with Kari's Law notification requirements
• Comply with RAY BAUM's Act location requirements
• Inform end users of E911 limitations

8. Enforcement

Violations may result in:

• Warning and request to cease violation
• Temporary service suspension
• Immediate termination for severe violations
• Reporting to law enforcement
• Billing for damages or costs incurred

9. Reporting Violations

To report suspected violations of this policy, contact:

10. Policy Updates

We may update this AUP at any time. Material changes will be communicated via email. Continued use of services after changes constitutes acceptance.